Our 30-Day Returns Policy
We offer a 30-day peace of mind return policy. You may request a return within 30 days of receiving your item, provided:
- The item is in the same condition you received it — unworn and unused
- The item is in its original packaging
- You have your receipt or valid proof of purchase (this may include a bank statement or order confirmation email)
To start a return, please send us a message via contact us form. Please do not send items back without contacting us first — returns sent without prior approval will not be accepted. Once your return is approved, we’ll provide the return address and instructions.
Please note: Change of mind returns do not apply to the following items:
- Custom, personalized, or engraved products
- Items that have been worn or used
- Items not in their original condition or packaging
Your Rights Under Australian Consumer Law
Our change of mind policy is separate from, and does not limit, your rights under the Australian Consumer Law (ACL). Regardless of whether a product qualifies for a change of mind return, you are entitled to a remedy if a product:
- Is not of acceptable quality (e.g. faulty, damaged, or unsafe)
- Does not match its description or the sample shown
- Is unfit for its intended purpose
In these cases, you are entitled to a repair, replacement, or refund depending on whether the problem is major or minor — and this applies to all products, including custom or engraved items and sale items.
Damages & Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right. Where a product fails to meet a consumer guarantee, we will cover reasonable return shipping costs.
Exchanges
The fastest way to get the right item is to return your original purchase (if eligible under our change of mind policy) and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the funds.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us.