Processing Times
All standard orders are carefully packed and dispatched within 1–2 working days of payment being received. Orders placed on weekends or public holidays will begin processing the next business day.
If your order includes a custom engraved piece, please allow an additional 3–5 working days for engraving before your order is shipped. We take great care with every personalised piece to ensure it meets our quality standards before leaving us.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your parcel every step of the way.
Delivery
We ship via Australia Post or one of our trusted courier partners. Estimated delivery times once dispatched are:
| Location | Estimated Delivery |
|---|---|
| Major metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 2–3 working days |
| Regional & rural areas | 3–5 working days |
*These timeframes are estimates only and may be affected by your location, carrier delays, peak periods (such as Christmas and Mother’s Day), or other factors outside our control. Delivery timeframes begin from the date of dispatch and do not include handling time.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Under $120 | $7.50 |
| $120 and over | Free |
| Registered (Signature on Delivery) | $12.50 |
| Express Shipping (1-3 days delivery) | $14.50 |
Free shipping is automatically applied at checkout when your order total reaches $120. No code needed.
Tracking Your Order
Once your order is dispatched, you’ll receive an email with your tracking number. You can use this to track your parcel directly via:
- Australia Post Tracking
- Your courier’s tracking portal (link provided in your dispatch email)
Please allow up to 24 hours for tracking information to update after you receive your dispatch email.
Custom & Engraved Orders
Custom and engraved pieces are made especially for you, so please allow extra time when ordering for a specific date or occasion. As a guide, total timeframes for custom orders are:
| Shipping Method | Total Estimated Timeframe |
|---|---|
| Standard (metro) | 6–12 working days from order |
| Standard (regional/rural) | 8–15 working days from order |
We strongly recommend placing custom orders at least 2 weeks before any important date to allow for processing, engraving, and delivery.
Peak Periods & Delays
During busy periods such as Christmas, Valentine’s Day, and Mother’s Day, processing and delivery times may be longer than usual. We recommend ordering early to avoid disappointment. We’ll always do our best to keep you updated if there are any unexpected delays with your order.
Incorrect Address
Please double-check your delivery address at checkout. We are unable to redirect parcels once they have been dispatched. If you notice an error in your shipping address, contact us immediately and we’ll do our best to update it before your order leaves us.
Lost or Delayed Parcels
If your tracking shows no movement for more than 5 business days, or your parcel hasn’t arrived within the estimated timeframe, please get in touch and we’ll lodge an investigation with Australia Post or the relevant courier on your behalf.
Please note that once a parcel is marked as delivered by the carrier, we are unable to take responsibility for lost or stolen items. We recommend ensuring someone is available to receive your delivery, or that your address has a safe drop location.
Contact Us
Have a question about your order or delivery? We’re happy to help.
Please send us a message via our contact us form.
We aim to respond to all enquiries within 1–2 business days.